In my previous blog we explained the importance of approaching Sales through a Structured Sales process. Now let us find out, do Organizations dealing in online sales and services or wanting to deal, need a Sales process or not. In my previous blog we also saw that successful sales persons use Sales process consistently. But they do it because they know the potential customer is watching every move and their behavior is under scrutiny; Not only from potential customer but from his supervisor too. And they better be impressive. Otherwise failure is guaranteed.
What about Online Sales websites? Do they follow a Sales Process? Does Amazon or Flipkart need a Sales Process? Or do they just blast people out there with advertisements of products cheaper than market and bludgeon them to buy? Well the answer is every company or even an individual who’s doing business online or aspires to must have an Online Sales Process.
The trick to getting what you want out of your business website, such as leads and sales, is to have a site design that attracts visitors and encourages them to do what you want them to do.
So what is Online Sales Process? Well it is merely an extension of Sales Process used by organizations to sale products offline. So let us look at formal definition of Sales Process first:
A sales process is an organized, routine and repeatable sequence of steps those can be used by sales persons to generate more sales and create referral pipeline of future prospects.
And Online Sales Process can be defined as:
The team handling Online Sales develop an Organized and Repeatable sequence of steps which will generate Online leads and augments Sales either through Online mode or manual payments and creates Promoters out of customers.
Now if you are interested in increasing business through Online lead generation, it starts with having a website. And that’s just a start not the end of it. Many businesses create a website just for the sake of it. Post which we face this one question “My website isn't working. I'm not getting anything out of it."
The trick to getting what you want out of your business website, such as leads and sales, is to have a site design that attracts the visitors you want and encourages them
to do what you want them to do. To create a business website that works, look at your site design (or your plans for one) and ask yourself these 7 questions.
1) Does your website have a professional appearance?
2) Does your website provide 'real' content?
3) Does your website make it easy for people to do business with you?
4) If you have an ecommerce site, do you provide adequate online payment options for your customers?
5) Have you built search engine optimization into your site's pages?
6) Have you integrated social media into your website?
7) Does your small business website have adequate web hosting?
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To summarize Online Sales Process can be applied only after you a good website. In my next blog we will take a look at what are the components of a successful Sales process and how it be put to use for Online Sales.